Margo Terms and Conditions – Rules for Using Our Platform

1Introduction & Acceptance of Terms

Welcome to Margo. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and Margo ("we", "us", "our", "the Platform"). Margo operates the online gaming platform accessible at margo.ws and provides gaming products including virtual sports, card games, roulette, baccarat, crash games, ludo, and live cricket scoring services.

By accessing the Margo website, creating an account, or placing any bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply to all users of the Margo platform regardless of how you access it — through a web browser on a mobile device, tablet, or desktop computer.

If you do not agree to these Terms, you must not use the Margo platform. We recommend you save or print a copy of these Terms for your records. The most current version of these Terms will always be available on this page, and the date of the most recent revision is displayed at the top of this document.

2Eligibility & Registration Requirements

To register and use the Margo platform, you must meet all of the following eligibility requirements. If at any point you do not meet these requirements, you are not permitted to use Margo and we reserve the right to close your account without prior notice.

Age Requirement

You must be at least 18 years of age. Margo does not permit minors to register or use the platform under any circumstances. By registering, you confirm that you are 18 or older. Margo reserves the right to request age verification documentation at any time, and accounts where the age requirement cannot be confirmed will be suspended pending verification.

One Account Per Person

Each individual is permitted to hold only one active Margo account. Creating multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in all accounts being permanently closed, with any balances forfeited.

Accurate Registration Information

You must provide accurate, current, and complete information when registering your Margo account. This includes your full legal name, a valid email address, and a valid Pakistani mobile number. You are responsible for keeping your registration information up to date. Providing false or misleading information is a breach of these Terms.

Jurisdiction

You are responsible for ensuring that using the Margo platform is legal in your jurisdiction. Margo is a platform designed primarily for Pakistani players. It is your sole responsibility to determine whether online gaming is permissible under the laws applicable to you.

• You must not be resident in a jurisdiction where online gaming is explicitly prohibited by law.
• You must not be a politically exposed person (PEP) subject to financial sanctions.
• You must not be an employee, contractor, or immediate family member of an employee of Margo.

3Account Management & Security

Your Margo account is personal to you. You are fully responsible for all activity that occurs under your account, whether or not you authorised that activity. Treat your login credentials — your email address and password — as confidential at all times.

Account Security

You must not share your Margo account credentials with anyone. Margo will never ask you for your password via email, live chat, or phone. If you receive any communication claiming to be from Margo and requesting your password, treat it as a phishing attempt and report it to support@margo.ws immediately.

If you believe your account has been accessed without your authorisation, contact Margo support immediately. We will investigate and take appropriate action, which may include temporarily suspending the account for security purposes.

Account Verification (KYC)

Margo may require you to complete identity verification ("Know Your Customer" or KYC) before processing withdrawals, during large transactions, or at any other time we consider necessary. Verification may require you to submit a copy of a valid government-issued ID (such as a CNIC) and proof of ownership of your payment method. Margo will process verification documents securely and in accordance with the Margo Privacy Policy.

Dormant Accounts

An account that has had no login activity for a continuous period of twelve months will be classified as dormant. Margo will notify you via your registered email address before applying any dormancy administration fee. If you wish to reactivate a dormant account, contact support at any time.

4Deposits, Withdrawals & Transactions

Deposits

Margo accepts deposits in Pakistani Rupees (PKR) only. Supported deposit methods include Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit or credit cards. The minimum deposit on Margo is Rs 200. Deposits are processed in real time in most cases; any delay beyond one hour should be reported to our support team with your transaction reference number.

You may only deposit funds from a payment method that belongs to you. Using another person's payment account to fund your Margo account is prohibited and will result in account suspension and investigation. Margo does not accept cash deposits under any circumstances.

Withdrawals

You may request a withdrawal of your available balance at any time from your Margo account dashboard. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. The minimum withdrawal amount is Rs 500. There is no maximum single withdrawal limit on Margo, though very large withdrawal requests may be processed in multiple instalments at Margo's discretion.

Withdrawal processing times vary by payment method:

Margo does not charge fees for standard withdrawals. However, your bank or payment provider may apply their own fees which are beyond Margo's control. You are responsible for any such third-party charges.

Pending Withdrawals

Once submitted, a withdrawal request enters a pending state during which Margo performs standard security checks. You may cancel a pending withdrawal from your account dashboard during this window, at which point the funds will be returned to your available balance immediately. Once a withdrawal has been approved and dispatched, it cannot be cancelled.

5Bonuses, Promotions & Wagering Requirements

Margo offers bonuses and promotional offers from time to time, including welcome bonuses, deposit match offers, free bets, and cashback promotions. All bonuses are subject to the terms set out in this section as well as any specific terms communicated at the time of the offer.

General Bonus Terms

• Bonuses are available to eligible players who have completed the registration process and met any stated deposit requirements.
• Each promotional offer specifies the applicable games, minimum deposit, wagering requirement, time limit, and maximum withdrawal from bonus funds. These specifics are always communicated alongside the offer.
• Bonus funds cannot be withdrawn directly — they must be converted to real money by meeting the wagering requirement (also called a rollover requirement). The standard wagering requirement on Margo bonuses is stated in the offer terms, typically expressed as a multiple of the bonus amount (e.g. 30x).
• Only one welcome bonus is available per player, per household, and per device.
• Margo reserves the right to withdraw any bonus offer at any time, though existing bonuses already credited to an account will be honoured subject to their original terms.

Withdrawal of Winnings from Bonus Play

Until the wagering requirement for a bonus is fully met, winnings generated from bonus funds cannot be withdrawn. Once the requirement is met, any remaining real-money balance (up to the maximum stated in the offer terms) becomes fully withdrawable.

6Gameplay Rules & Bet Settlement

Each game category on Margo — including virtual sports, card games, roulette, baccarat, crash games, and ludo — is governed by its own specific rules which are displayed within the game interface. These game-specific rules should be read before play. In the event of any conflict between game-specific rules and these Terms, these Terms take precedence.

Bet Placement

A bet is not confirmed until you receive an explicit on-screen confirmation from the Margo platform. In rare cases where a technical error prevents confirmation, the bet will not be considered valid. Margo's server records are the definitive record of all bets placed and settled.

Malfunctions & Technical Errors

In the event of a game malfunction, system error, or communication failure that affects the conduct or outcome of a game, Margo reserves the right to void any affected bets and return stakes to the relevant accounts. Margo will not be liable for any losses arising from technical failures beyond its reasonable control.

Provably Fair Games

Margo's crash game titles, including Aviator, use provably fair cryptographic systems. The verification hash for each round is published before the round begins. Players can independently verify any round result using the published seed values. Provably fair verification instructions are available within the game interface.

Minimum and Maximum Bets

Minimum and maximum bet limits vary by game and are displayed within each game interface. Margo reserves the right to adjust bet limits at any time. For VIP players, alternative limits may be agreed upon directly with the Margo VIP team.

7Prohibited Conduct

The following activities are strictly prohibited on the Margo platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of any balance (including pending withdrawals), and potential legal action where applicable.

• Fraud: Using stolen, forged, or fraudulently obtained payment instruments to fund your account.
• Money Laundering: Using the Margo platform to launder money or conduct transactions that disguise the origin of illegally obtained funds. Margo is obligated to report suspicious financial activity to relevant authorities.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including in live dealer games or multiplayer formats.
• Automated Play: Using bots, scripts, AI tools, or any automated system to place bets or interact with the platform in a way not permitted by Margo.
• Exploiting Errors: Deliberately exploiting any software bug, pricing error, or technical vulnerability to gain an advantage. Any winnings from exploited errors will be voided.
• Account Sharing: Allowing any third party to access or use your Margo account, regardless of the reason.
• Misrepresentation: Providing false information during registration, verification, or any interaction with Margo support.
• Chargebacks: Initiating a chargeback on a legitimate deposit. Margo will contest any fraudulent chargeback and report it to the relevant payment provider.

8Intellectual Property

All content on the Margo platform — including the website design, layout, logos, graphics, text, software, game interfaces, and all other materials — is the intellectual property of Margo or its licensed content providers. Nothing in these Terms grants you any rights to use Margo's intellectual property.

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, or create derivative works from any part of the Margo platform without prior written permission from Margo. Unauthorised use of Margo's intellectual property may constitute copyright infringement and will be pursued accordingly.

9Limitation of Liability

Margo provides its gaming platform on an "as is" and "as available" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted or error-free service.

To the fullest extent permitted by applicable law, Margo's total liability to you for any claim arising from your use of the platform is limited to the amount you have deposited in the twelve months preceding the claim. Margo is not liable for:

• Loss of profits, revenue, or winnings resulting from platform unavailability or technical errors not caused by Margo's gross negligence.
• Losses arising from your failure to keep your account credentials secure.
• Losses resulting from your breach of these Terms.
• Any indirect, incidental, or consequential loss of any nature.
• Delays in payments caused by third-party payment processors.

Nothing in these Terms limits Margo's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10Privacy & Data Protection

Margo takes the privacy and security of your personal data seriously. The collection, storage, and use of your personal information is governed by the Margo Privacy Policy, which forms part of your agreement with us and should be read alongside these Terms.

In summary, Margo collects personal data that is necessary to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. We do not sell your personal data to third parties for marketing purposes. Full details of your rights regarding your personal data are set out in the Privacy Policy.

11Responsible Gaming

Margo is committed to promoting responsible gaming across the entire platform. We believe that gaming should be an enjoyable and sustainable form of entertainment — not a source of financial or personal distress.

Margo provides the following responsible gaming tools, all accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit reductions apply immediately; limit increases apply after a 24-hour cooling-off period.
• Session Time Reminders: Set a timer that alerts you when you have been playing for a specified duration.
• Cooling-Off Period: Take a break from Margo for a set period (between 24 hours and 6 months). During a cooling-off, your account is suspended and you cannot log in.
• Self-Exclusion: Permanently close your Margo account. Self-exclusion is irreversible and Margo will take reasonable steps to ensure you cannot re-register during the exclusion period.

Full guidance on all responsible gaming tools and support resources is available on the Margo Responsible Gaming page. If you are concerned about your gaming behaviour, we strongly encourage you to use these tools or contact our support team.

12Amendments, Suspension & Termination

Amendments to Terms

Margo reserves the right to modify these Terms at any time. When material changes are made, we will notify registered players by email to their registered address and will update the "Last Updated" date at the top of this page. Your continued use of the Margo platform after a notification of changes constitutes your acceptance of the revised Terms.

If you do not agree with any revised Terms, you must close your account before the effective date of the changes. To close your account, contact support at support@margo.ws.

Account Suspension & Closure by Margo

Margo reserves the right to suspend or permanently close any account, with or without prior notice, if:

• We believe the account has been involved in fraudulent activity, collusion, or any prohibited conduct described in Section 7.
• The account holder has breached any provision of these Terms.
• We are required to do so by law, regulatory instruction, or a court order.
• We believe continuing to provide services to the account presents an unacceptable risk.

Where an account is closed due to a breach of these Terms, Margo reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a breach, the balance may be forfeited in whole or in part.

Closure by the Player

You may close your Margo account at any time by contacting our support team. Any real-money balance remaining in your account at the time of closure will be processed for withdrawal to your verified payment method within the standard processing timeframe. Bonus funds that have not met wagering requirements will be forfeited on account closure.

13Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law.

Dispute Resolution Process

If you have a complaint about Margo's services, we encourage you to contact our support team in the first instance. Margo aims to acknowledge all complaints within 24 hours and resolve them within 7 business days. The dispute resolution process on Margo follows these steps:

• Step 1 — Contact Support: Submit your complaint to support@margo.ws with full details of the issue, your account username, and any relevant transaction references.
• Step 2 — Internal Review: Margo's support team will review your complaint and provide a written response within 7 business days.
• Step 3 — Escalation: If you are not satisfied with the initial response, you may escalate the complaint to the Margo management team by replying to the support thread and requesting escalation.

Margo's records — including server logs, bet history, and transaction records — shall be used as the primary evidence in any dispute. These records are maintained securely and are available for inspection by the player on request in relation to their own account.

14Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of the Margo platform, our support team is available around the clock to help.

You can also visit our FAQ page for quick answers to the most common questions about accounts, payments, bonuses, and game rules.